11th April 2002 - Continuing with the Masters

I studied a few days with yet another Master, namely Mr. Quality himself as I read: "Quality Without Tears: The Art of Hassle-Free Management" by Philip B. Crosby.

Similarly to the other Master, reading Crosby gave me flashbacks from my MBA studies in performance optimization. There can be only one performance standard: zero defects! Or put in a less dictatorial way: Lack of quality equals organizational hassle.

It was interesting for me to review these two books so closely in time. I believe that compared to Deming, who appears to be a Japanese Kaizen and Ringi agitator, Crosby is more in line with the Western management culture –he demands action and structured follow up.

Undoubtedly the scientific backgrounds of both Deming and Crosby are well founded, but in my opinion, Crosby succeeds in conveying the point in a way that managers - especially senior managers - can understand. He makes it clear that any quality initiative required just that: Senior management understanding, involvement and commitment.

Back to journal

Updated 2002-06-13

[Home] - [CALM] - [Blog] - [Work] - [Projects] - [Profile] - [References] - [Links]

Search and Site Map are in English language only

The official homepage of Morten Middelfart and CALM. Computer Aided Leadership and Management (CALM) is an inspirational speculation on where mankind may be heading in the quest to leverage computer potentials for helping individuals and organizations to self-actualize their symbiotic potentials.

The time frame for this well-informed and provocative speculation on relatively near-term and more distant potentials is clearly within mankind's grasp. Dr. Middelfart argues persuasively that within the next one or two decades, symbiotic links with "intelligent machines" will surely leverage people's potentials, far beyond all human progress to date!

Altogether, a tour de force of well-informed contemporary insights and maturely reasoned speculation; affording possible stepping stones and a creative springboard for what may lie ahead. As has been said: "Man's reach should exceed his grasp; else what's a heaven for?”


morten middelfart, morten, middelfart, morton, doctor, dr, ph.d., author, book, calm, computer, aided, leadership, management, human, potential, energy, decision, fear, strength, weakness, business, intelligence, artificial, decision, individual, organization, computers, leaders, managers, future, targit, targit a/s, intelligent dashboard, intelligent analysis, intelligent reporting, balanced scorecard, business scorecard, data warehouse, data mart